Get in Touch With Our Team
Need a hand? Our support team can help with account queries, verification, payments, technical issues or general feedback. We offer quick, practical assistance through live chat (when available), email and phone for UK customers. If you need help with deposits, withdrawals, responsible gambling tools or site access, contact us and we’ll respond promptly during business hours. We can also advise on self-exclusion, deposit limits and affordability checks.
| Department | Contact |
|---|---|
| Customer support | Live chat and email (fastest response): [email protected] |
| General enquiries | Email for general or billing queries: [email protected] |
| Affiliate enquiries | Affiliate team: [email protected] (response within 48 hours) |
| Phone | Call our UK team at +44 20 3784 2190 for urgent account locks |
| Working hours | Mon-Fri, 09:00-18:00 (email replies may take up to 48 hours) |
Email Assistance
Email is the preferred way to contact us for detailed requests, account issues, or to submit documents. Please send messages to [email protected] with a clear subject line and include up-to-date contact details and any relevant screenshots or reference numbers. Providing this information helps us process requests faster and avoid delays when verifying identity or reviewing account correspondence.
Contact Form
Name Email Message Send messageResponse Time
Our support team aims to respond to most enquiries within one business day. Simple account questions are usually resolved quickly, while more complex matters such as verification, security checks or payment investigations may take longer depending on their nature and any documents required. For urgent help, please use live chat during opening hours for the fastest response.
Feedback
Got feedback, suggestions or ideas to improve the site? We’d love to hear from you. Please send your thoughts via the feedback form or email [email protected]. All submissions are reviewed carefully by our team and used to shape future updates, promotions and the overall user experience. Your input helps us make the site clearer, fairer and more enjoyable for everyone.