These Terms and Conditions explain the rules that apply when you use the HulaSpins platform. They describe the relationship between us and our users, set out account responsibilities and eligibility, and explain how promotions, payments and disputes are handled. By accessing our services you agree to follow these terms and any other policies we publish on the site.
You are responsible for maintaining the confidentiality of your account details and for any activity carried out using your account. Do not share login details or allow anyone else to use your account. We may suspend or close accounts where we suspect unauthorised access, fraud, collusion or other breaches of these terms. You must notify us immediately if you believe your account is compromised.
Access to our services is limited to adults. You must be at least 18 years old and able to form a binding contract under the law in your jurisdiction. We will carry out identity and age verification checks and you agree to provide any documents we ask for. Accounts found to be opened in breach of the age or identity rules will be closed and any funds handled in accordance with these terms.
You must not use the site for unlawful purposes or in a way that harms other users, our systems, or third parties. Prohibited activity includes but is not limited to abuse of promotional offers, account sharing, use of automated systems, money laundering, and attempts to manipulate game outcomes. We reserve the right to restrict, suspend or close accounts that breach acceptable use standards.
Promotions and bonuses are subject to specific terms which will appear with each offer. Unless otherwise stated, promotional funds are non-withdrawable until wagering requirements are met and may be subject to maximum conversion limits, eligible games and expiry periods. We may refuse or reclaim bonuses where we suspect misuse or bonus abuse.
Payments must be made from and returned to methods in the account holder's name. We may apply minimum and maximum limits and conduct affordability checks before permitting higher limits. Withdrawals may be subject to security checks and verification and may be delayed while these checks are completed.
We will ask for documents to verify identity, address and source of funds where necessary. You accept that verification is a condition of withdrawing funds and that we may apply deposit or withdrawal limits for safeguarding or regulatory reasons.
If you have a query about your account, a transaction or an outcome, please contact our support team using the channels on the site. We will endeavour to investigate and respond promptly. If we cannot resolve a dispute directly, we will outline any further options available to you in line with applicable law.
We may amend these terms from time to time. Any significant change will be communicated through the site or by email and will take effect as stated in our notice. Continued use of the Hula Spins service after the change indicates your acceptance of the updated terms. It is your responsibility to review the terms regularly.
